We are currently estimating to respond to all inquiries within 1 week. Please do not submit a new ticket - we will reply to you as soon as possible. If you have any updates or additional comments, you can reply to the confirmation email with the subject "We Received your Request" with your updates.
Please keep an eye on your inbox as well as your spam folder for our response. We are working as quickly as possible to respond to you, thank you for your patience!