If you are not satisfied with your purchase for any reason, you may return it to us for a refund or an exchange. Please note that unless it is being returned due to a manufacturer or printing defect, we are unable to refund your original shipping costs. If you are exchanging your item for another size, we will invoice for the return shipping costs. Please see below for more information on our return policy.
All returns and exchanges must be postmarked within sixty (60) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached. If your apparel item has been worn or washed it is not eligible for returns or exchanges. We will assess the condition of your return upon arrival. Once the item is received back and processed, someone from our team will reach out via email to confirm next steps. Please note that returns and exchanges may take several weeks to process after they arrive back at our warehouse due to limited in-person staffing.
Please ensure you save the tracking information for your return shipment in case we need it for reference.
Please send the item back to the address below:
Second City Prints
UNUS ANNUS / Exchanges/Returns
1020 Olympic Drive, Batavia IL 60510
Include a note with name, order number, and with what size you would like to exchange for. Once the item is received and processed, someone from our team will email you to confirm and send an invoice to pay for return shipping. For orders shipping within the U.S., and one t-shirt, you will be invoiced $5.00. For one hoodie or multiple items, you will be invoiced $9.00. Once the invoice is paid, we will process the exchange. For international exchanges, we will assess the cost of shipping when you reach out!
Please ensure that you save the tracking information when you send the item back to us - we may need this to verify the order was shipped back.
To return an item, place the item securely in its original packaging and include a note stating that you are returning for a refund. Please ensure that you save the tracking information when you send the item back to us - we may need this to verify the order was shipped back. After receiving your return and inspecting the condition of your item, someone from our team will reach out to email you and confirm the order was received back and the refund was processed. Please note we are only able to refund the cost of the item, we are not able to refund the original shipping charges.
If it has been longer than 60 days since the item was purchased, we apologize but we are unable to exchange or refund you outside of that timeframe. If the size or item you are requesting is out of stock when we receive your exchange, you will be refunded the cost of the item(s). We are unable to guarantee we will have stock of your item in another size, so we do recommend reaching out as soon as possible.